At SciPlay (Light & Wonder), we are committed to providing you with a seamless experience on our platform. Our customer support team is here to help with any questions or concerns you may have.
If you need assistance, please do not hesitate to reach out to us through the following channels:
Our support team is available to respond to your emails within 24-48 business hours. We strive to provide a timely and helpful response to all inquiries.
Before reaching out, please check our self-service help options:
If you are unable to find an answer to your question or require further assistance, do not hesitate to contact us.
We understand that responsible gaming is essential. Our platform provides tools for self-exclusion options allowing players to suspend their account for 180 days, 270 days, or 365 days; at expiry, the player must contact support to reactivate.
Additionally, we provide links to external organizations dedicated to helping those who may be struggling with problem gambling:
These resources can be accessed from the in-app Help menu and our website footer.
If you are experiencing technical issues with our platform or have questions regarding device compatibility:
Please contact us through one of the email addresses listed above. Our support team will do their best to assist you in resolving any technical difficulties.
SciPlay (Light & Wonder) is committed to providing an inclusive experience for all users. We offer multilingual support, including English and French, reflecting Canada's bilingual requirements.
We are available Monday through Friday, 09:00-20:00 ET, with automated ticket intake available 24/7.
Please note that our team will not engage in live chat or direct messaging outside of the channels listed above. For your convenience, we have made sure to list all contact options on this page so you can easily access them as needed.
