By using SciPlay (Light & Wonder) platform, you agree to be bound by these Terms and Conditions.
These Terms and Conditions ("Terms") form a legally binding agreement between you (the "User" or "you") and SciPlay (Light & Wonder) (the "Company", "we," or "us"). By accessing, browsing, using or registering with our platform, website, mobile app or services, you acknowledge that you have read, understood, and agree to be bound by these Terms.
You must be at least 18 years old to use our platform. You must also provide accurate and truthful information about yourself when creating an account.
Accessing our platform is restricted for individuals under the age of 18. We reserve the right to request identification or verification documents to confirm your age.
Some countries may have specific regulations, restrictions, or prohibitions on accessing online gaming services like ours. We do not guarantee access in every country and reserve the right to restrict our platform as necessary. For a list of restricted countries, please refer to Section 12 below.
When creating an account with us, you agree to:
We do not allow multiple user accounts per household, physical address, telephone number or IP address unless otherwise stated in these Terms. We reserve the right to close or restrict accounts at our discretion if we suspect a breach of this rule.
To provide a secure gaming experience for all users, SciPlay (Light & Wonder) reserves the right to perform identity verification checks on you before allowing access to certain features or requesting withdrawals. Please note that providing false information during registration may lead to account termination.
You are responsible for maintaining accurate and up-to-date information about yourself within your account settings. Failure to do so might result in delays with winnings, bonuses or general platform functionality.
Keep all login credentials (username and password) confidential and secure at all times. You agree not to:
Choose a unique, complex and strong password; it's recommended that you do not share it with anyone else.
We reserve the right to prevent or restrict gameplay if we suspect abuse of system resources, malicious behavior, spamming, account sharing, hacking attempts or any other type of breach described in these Terms. You also agree to comply with:
Bonuses, promotions or special offers are subject to specific terms, conditions and limitations that may change without prior notice. Any bonus can be suspended if an account is locked for a reason described in these Terms, such as non-payment issues or pending disputes.
You agree that all games provided on our platform will follow the guidelines set forth by their respective providers' technical documentation (such as RNG seeding parameters) to ensure fairness and integrity. For more information regarding the accuracy of SciPlay (Light & Wonder)'s system results, please refer to our responsible gaming page.
We reserve the right to review and close accounts suspected of bonus or promotion abuse at any time without prior notification. Any attempts to manipulate games or promotions may result in immediate account suspension.
Deposits and Withdrawals
Subject to relevant laws and regulations, we shall process withdrawals according to our standard withdrawal processing times but within a timeframe that cannot be longer than 7 (seven) working days following receipt of your request.
We require some form of verification from you before allowing any payment transactions. The most common reason for withholding or rejecting requests is due to an incomplete account profile, insufficient proof-of-age documents, no record of successful deposits or a history of disputes and/or non-payment issues related to this platform.
When handling customer queries regarding deposit/withdrawal discrepancies, our processing time may be up to 5 days working. We have implemented internal review procedures for high-value requests above $10,000 CAD. This involves manual checks before issuing a payment.
You acknowledge that responsible gaming is essential and agree not to:
Self-exclude yourself for a minimum period of 180 days by following our self-exclusion process, available under the Responsible Gaming settings menu within your SciPlay (Light & Wonder) account dashboard. This feature requires confirmation in writing (email) after selecting self-excluded status. Upon completion of this term, you are required to contact support for reactivation.
We use certified third-party providers who provide random number generators that meet certain standards of fairness. For more information regarding SciPlay (Light & Wonder)'s systems' performance and audit reports on these standards please refer to our responsible gaming page.
In case of system outages, server errors or similar events leading to an inability for you to play games normally, we reserve the right not to issue a refund but instead offer compensation according to market best practices under current local regulations (where applicable).
Account Suspension or Closure
We can suspend your account in cases described above and may close it without notice when required by our internal policies. Reasons include:
All rights to our software products and any original elements are retained by SciPlay (Light & Wonder) or their partners/sub-contractors. We reserve the right at all times to:
SciPlay (Light & Wonder) does not accept liability beyond that set out in these Terms or related legislation (where applicable).
Modification of Terms
These Terms are subject to change without notice, with immediate effect upon posting revised versions on this page.
Should you have any inquiries regarding your account status, deposits and withdrawals please direct them towards our official support team via e-mail.
